Terms and Conditions
These Terms and Conditions govern the use of Vantechs services and website. By engaging with our IT, security, telecom, or digital marketing solutions, you agree to these terms. Please read carefully to understand your rights and responsibilities when working with us.
- General Terms
- Vantechs provides IT and technology services to businesses in Vancouver and surrounding areas.
- Services are delivered under written agreements that outline scope, pricing, and timelines.
- By using our services, you confirm that you are authorized to represent your organization.
- Service Agreements
- Each project or service engagement is covered by a service agreement or work order.
- Managed IT and support services are subscription-based and billed on a recurring schedule.
- Emergency services are subject to additional rates, which are disclosed prior to work.
- Payment Terms
- Invoices are due as outlined in the service agreement, typically within 30 days.
- Late payments may result in interest charges or suspension of services.
- Financing options are available for qualifying hardware, software, and managed services.
- Client Responsibilities
- Clients must provide accurate information and access to systems when required.
- Security and compliance responsibilities are shared, and clients must follow best practices as outlined by Vantechs.
- Unauthorized modifications to systems may void warranties or support guarantees.
- Limitation of Liability
- Vantechs is not liable for indirect, incidental, or consequential damages.
- Service interruptions caused by third-party providers, natural events, or misuse are not the responsibility of Vantechs.
- Liability is limited to the value of services rendered under the active agreement.
- Privacy and Data Protection
- Vantechs complies with Canadian privacy laws including PIPEDA and BC’s Personal Information Protection Act (PIPA).
- Data is handled responsibly, with secure practices for storage, transfer, and access.
- Clients remain responsible for compliance with industry-specific regulations.
- Updates to Terms
- We may update these Terms and Conditions to reflect new services, technologies, or legal requirements. The latest version will always be available on this page. Continued use of our services implies acceptance of the updated terms.
Contact Us
If you have questions about these Terms and Conditions, please contact us directly:
- Vancouver, BC