ServiceInformation Technology

On-Site/Remote Support & Maintenance Plans

At Vantechs, we conduct a discovery session in order to learn the details of your business and the daily routines. Then we design a proactive maintenance plan for you.

With today’s evolving software and hardware platforms, it’s critical to have a solid plan for your computer infrastructure. The industries we serve include but are not limited to the dental, health care and medical industry, financial and legal sector as well as construction, architecture, soil remediation and more. We also have staff who specialize in providing services for the elderly.

We proceed with our analysis and create a tailor made I.T. plan for your environment. Then we analyze your existing equipment and make suggestions based on our expertise and years of experience. Our goal is to streamline your tasks and improve your bottom-line.

Whether you have a small group of workstations, advanced servers or corporate networks, our maintenance plans assure high reliability and availability of your local and mobile systems. The benefits of our contract-based plans include:

Maintenance Plan Features Included
Pre-scheduled Periodic Server & Network Maintenance *
24/7/365 Emergency Response Time Guaranteed
As Needed Response Time Guaranteed
Remote Support Desk Response Time Guaranteed
Support Centre Client Access
Help Desk Ticketing system
Backup check to minimize chance of data loss
Firewall, Switch(es), Router Maintenance & Updates
Restart Server after Critical Updates
Support Documentation
Management Oversight
Technology Recommendations/Budget
Management of Software Licenses Purchased/Installed by Vantechs
Cost Calculator Total
On-Site Maintenance (Where Available)
Number of Servers $
Number of Stations $
Distance from Vantechs (KM) $
Remote Maintenance (Worldwide)
Number of Servers $
Number of Stations $
Other
Internet/Network/Server Monitoring +   $
Monthly Fee $ 

* Periodic Maintenance can be performed on-site, remotely or remotely/on-site combination and it includes the following tasks performed:

  • Dusting & cleanup of hardware (On-Site only)
  • Hardware checkup including fans and other components (On-Site only)
  • Checkup of printers and firmware updates if necessary (On-Site only)
  • BIOS and other hardware updates if necessary (On-Site only)
  • OS Updates
  • Core software updates
  • Checking of errors, warnings and other events
  • Checking backup to minimize chance of data loss
Flex Support

  • Prepaid hourly technical support service
  • Purchase hours monthly or one-time basis
  • Unused hours roll over each month
  • Each phone, remote or on-site support will use 1 credit per hour with a minimum of 1. Traveling charges are additional for on-site supports and charged at our standard rate of $0.85 per km for the trip, plus any additional traveling expenses

Internet, Network & Server Monitoring +
  • 24/7 monitoring of internet connection
  • 24/7 monitoring of local network
  • 24/7 monitoring of the server
  • Analysis of reports from network devices if applicable
  • Analysis of reports from AntiVirus software if applicable
  • Easy access to Vantechs remote software for support and communication from all servers and workstations with consent
Our on-site specialists are trained to handle all hardware and software related tasks. Providing efficient and reliable service is our first priority.

Our goal is to minimize the time required to perform tasks on-site in order to complete the requirements completely and minimize the cost for our clients. To see a list of some of the tasks we can perform on-site, please click here

  • Compaq computer repair
  • Computer Consulting Services
  • Computer Hardware Repair
  • Computer Maintenance
  • Computer Project Planning
  • Computer Slowness
  • Computer Viruses
  • Computer virus removal
  • Data Back Up issues
  • Data Recovery
  • Dell computer repair
  • Dell laptop repair
  • Firewall Installation
  • Firewall Repair
  • Email Problems
  • Email Security Issues
  • Generic Laptop Repair
  • Hardware Consulting
  • HP computer repair
  • IBM computer Repair
  • Internet Connection problems
  • Internet Security Issues
  • Lenovo Computer Repair
  • Lenovo Laptop Repair
  • Microsoft Exchange 2000 Server repair
  • Microsoft Exchange Server 2003 repair
  • Microsoft Exchange Server 2007 repair
  • Microsoft Exchange Server 2010 repair
  • Microsoft Windows NT Server repair
  • Microsoft Windows Small Business Server 2000 repair
  • Microsoft Windows Small Business Server 2003 repair
  • Microsoft Windows Small Business Server 2008 repair
  • Microsoft Windows Small Business Server 2011 repair
  • Microsoft Windows Server 2000 repair
  • Microsoft Windows Server 2003 repair
  • Microsoft Windows Server 2008 repair
  • Microsoft Windows 98 repair
  • Microsoft Windows XP repair
  • Microsoft Windows Vista repair
  • Microsoft Windows 7 Repair
  • Mobile device issues (Windows Mobile, Smartphone, Blackberry, PDA)
Needing remote support?

Go to Remote Support page

Contact us
Email: info@vantechs.com
Phone: 604.839.TECH [8324]
Fax: 604.960.9989